Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how quantspan collects and uses your personal information when you visit our website and interact with our services. We are committed to protecting your privacy and handling your data responsibly. We believe transparency in data practices builds trust with our customers and partners in the laboratory equipment distribution industry.

Who We Are

We are the data controller responsible for your personal information. As a borosilicate laboratory glassware distributor serving research facilities in Pardubice and beyond, we collect limited personal data to provide you with quality service, product information, and support. Your privacy is fundamental to how we operate our business.

Information We Collect

We collect personal information in several ways:

• Contact information you provide through inquiry forms (name, email, phone, company name)
• Information about your research facility or laboratory needs
• Usage data including pages visited, time spent, and device information
• Cookies and similar tracking technologies to enhance your browsing experience
• Any communications you send us regarding products or services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to receive marketing communications or allow cookies
• Legitimate Interest: To improve our website, provide better service, and understand customer needs for laboratory equipment
• Legal Obligation: To comply with accounting, tax, and regulatory requirements in the Czech Republic
• Contract Performance: To fulfill orders and provide requested services and product information

How We Use Your Information

Your personal data helps us provide and improve our services:

• Responding to your inquiries about laboratory glassware products and specifications
• Processing orders and managing business relationships
• Sending product updates, newsletters, and promotional materials (with your consent)
• Analyzing website usage to improve user experience and service quality
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring website security

Data Retention

We retain your personal information only as long as necessary:

• Contact form inquiries: Retained for up to 24 months after last interaction to maintain business records
• Email communications: Retained for up to 12 months unless legal obligations require longer retention
• Website analytics and cookies: Retained for up to 14 months for performance analysis
• Server logs: Retained for up to 12 months for security and troubleshooting purposes
• Customer account data: Retained for the duration of the business relationship plus 7 years for tax compliance

Your Rights

Under Czech data protection law, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of your personal data held by us
• Right to Rectification: You can correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data, subject to legal retention requirements
• Right to Restrict Processing: You can limit how we use your information
• Right to Object: You can object to marketing communications or processing based on legitimate interest
• Right to Data Portability: You can receive your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect functionality. We use both session cookies (temporary) and persistent cookies (longer-lasting) for analytics, user experience, and security purposes. For detailed information about specific cookies used, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We regularly review our security practices to maintain industry standards for protecting sensitive laboratory and business information.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist us in website operation, analytics, and customer service
• Legal authorities when required by law or to protect our rights
• Business partners involved in order fulfillment and delivery

All third parties are contractually obligated to protect your information and use it only for specified purposes.

International Data Transfers

Your personal information is primarily processed and stored within the Czech Republic and the European Union. If we transfer data outside the EU, we ensure adequate safeguards are in place, including standard contractual clauses or adequacy decisions. We comply with GDPR requirements for international data transfers.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will promptly delete such information.

Supervisory Authority

You have the right to lodge a complaint with the Czech data protection authority, the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), if you believe your rights have been violated. You can contact them at their official website or submit a formal complaint regarding our data handling practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with the new effective date. Your continued use of our website after changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.